We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Bulk orders over 10 lb
Orders over 10 lb are final sale and cannot be returned. If you are trying our products for the first time, we suggest going with the samples or smaller quantities. We offer a 1 lb sample of every formula and sizes from 1 lb through 10 lb, so you can confirm that a formula performs the way you want before committing to a bulk quantity.
To be eligible for a return, your item must be in the same condition that you received it, unused, with labels, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@waxsupply.com. Please note that returns will need to be sent to the following address: Wax Supply Returns - 19599 NE 10th Ave Suite C - Miami, FL 33179 USA
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@waxsupply.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This applies to every order, including bulk orders over 10 lb.
Exceptions / non-returnable items
The following are non-returnable: orders over 10 lb, sale items, and gift cards. For all other items, please contact us prior to sending back your order for proper approval for your return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we have approved your return, please contact us at info@waxsupply.com.
