1 Year Warranty
Frequently Asked Questions
The exclusive supplier of professional wax supplies from Italy. Wax Supply has a strong presence globally with over a decade of experience in the depilation industry.
Soft waxes were traditionally the go-to in the spa industry back in the day. They require a strip to remove and aren’t as convenient to use as hard waxes. Soft waxes are usually in semi-solid form and melt in very low temperatures. Some estheticians may prefer soft vs hard but the key difference between the two is the feasibility of the waxing process. Hard wax does not require strips and can be removed right off the skin without leaving a sticky icky mess behind. Soft waxes are typically the ideal choice for speed waxers.
Only valid if the product is unused and sealed. If you’ve ordered a hard wax kit and want to exchange it to a soft wax kit we got you covered! Simply reach out to customer service and request a return label. Upon the receipt of your exchange product an assigned customer service specialist will process the replacement of your unit within 3-5 business days.
If your wax machine is under a 1-year warranty or an extended warranty we’ve made it easy for you to get back to your business. Simply reach out to customer service and request a return label. Upon the receipt of your faulty wax machine. An assigned customer service specialist will process the replacement of your unit within 3-5 business days.
The ideal temperature setting will vary depending on the kind of wax you’re using.
If you’re using wax supply’s soft wax, we recommend keeping your wax pot at a low-mid level temperature until it has reached a low viscosity. Upon the soft wax reaching a low viscosity, it is recommended to lower your temperature to a lower setting until it has reached a syrup-like viscosity.
If you’re using wax supply’s hard wax, we recommend keeping your wax pot at the highest setting until it has reached a low viscosity. Upon the wax hard wax reaching a low viscosity, it is recommended to lower your temperature to a mid-level setting until it has reached a syrup-like viscosity.
Our hard waxes can break during the removal process if applied incorrectly. Typically, this is caused by two factors. Either the esthetician is applying the wax in layers too thin or the wax was left on the skin for too long. To avoid complications while using our waxing supplies, we recommend applying a thick layer of wax to the skin. To get a groove of the consistency of our wax create a lip for grip to remove the wax at the end of the strip. The density of the wax will determine the feasibility of the removal. Please note, the wax should not sit on the skin for more than 45 seconds. If your wax is still wet after 45 seconds, please allow an additional 30 seconds until the wax has dried.
The ultimate one-stop solution for all your waxing needs. Offering a variety of products from professional waxes, salon quality warmers, and accessories.