Frequently Asked Questions
The exclusive supplier of premium hard wax from Italy. Wax Supply has a strong presence globally with over a decade of experience in the depilation industry.
Our hard waxes can break during the removal process if applied incorrectly. Typically, this is caused by two factors. Either the esthetician is applying the wax in layers too thin or the wax was left on the skin for too long. To avoid complications while using our hard wax, we recommend applying a thick layer of wax to the skin. To get a groove of the consistency of our wax create a lip for grip to remove the wax at the end of the strip. The density of the wax will determine the feasibility of the removal. Please note, the wax should not sit on the skin for more than 45 seconds. If your wax is still wet after 45 seconds, please allow an additional 30 seconds until the wax has dried.
If you’re using one of our professional salons’ warmers, we recommend letting your hard wax to sit in the highest temperature for 20-30 minutes. Once your wax has reached a low viscosity point you must then lower your warmers temperature to a low mid-level setting. Please proceed to wait an additional 10-15 minutes until your wax has reached a syrup-like consistency.
We don’t recommend mixing our hard waxes since each is formulated differently. Mixing our formulas can change the performance, consistency and melting point of the product.
Standard shipping can be expected to be delivered within 3-5 business days. Please note that if you live in a rural area there may be an additional 2-day standard delay for your hair removal wax products. We ship across the U.S. (Including: US Territories, Alaska, Hawaii, and APO/FPO/DPO addresses which may require additional time for delivery.) All our deliveries are shipped through FedEx. If you’re selecting FedEx for your shipping method, please ensure to avoid using a P.O. box. All deliveries to P.O. boxes will be processed via USPS. Our $100+ free shipping offer is excluded to all US territories.
Next day shipping on all waxing supplies processed by 4 pm EST are expected to be delivered the next business day. (Mon – Fri) Any order placed after 4 pm EST will be dispatched the following next business day. Any order placed on Friday after hours will be processed and dispatched the following business day (Monday). Please note that next day shipping is not available to U.S. territories (Including: Alaska, Hawaii, APO/FPO/DPO/ and P.O. boxes.)
The ultimate one-stop solution for all your waxing needs. Offering a variety of products from professional waxes, salon quality warmers, and accessories.